Terms & Conditions

  1. Please read the following clauses carefully as they tell you everything you need to know  about the agreement you will enter in respect of  Let’s Heat LTD.  In all clauses, the company refers to  Let’s heat. If you are  uncertain as to your rights under them or want any explanation about them, please write or  telephone us at the address or telephone number given. 
  2. The company has quoted the cost of installing central heating and/or plumbing  equipment that meets the requirements of your home. Once you have accepted this  quotation in accordance with the below, the company undertakes to carry out all the works  necessary to complete the work described in your specification and this quotation subject to  the conditions contained in this agreement. 
  3. If you require a particular date for the works to be carried out, the company will do all  that it reasonably can to meet the dates given for the installation. The company also  understands that there might be instances when a date for installation cannot be met by  you, and as a result no party shall be liable for costs or able to cancel this agreement. In case  of unforeseen circumstances, beyond reasonable control of the company or you, the  company will contact you and agree an alternative date. 
  4. The company will carry out the whole of the work specified in this quotation at the price  quoted during normal business hours, which are between 8am and 5.30pm Monday to  Friday. Any variations or additions requested by you will be subject to an additional charge  and if the company is delayed or prevented from installing by the agreed date due to delay  or default on your part, the company may on written notice to you add to the charges at a  reasonable sum in respect of any additional costs incurred. 
  5. You shall at your own expense obtain all necessary consents for the installation of the  works, including (without installation) building regulations and planning consents, consents  from neighbours and mortgages. 
  6. If you are a tenant, you may need your landlord’s permission for an installation to be  carried out. The company will assume such permission has been granted and shall have no  liability for any loss or damage arising from failure to obtain such permission. 
  7. You will provide reasonable access to enable installations to be completed. You will also  be required to provide the necessary service utilities for installation at no charge. 
  8. Your order as accepted subject to the condition that there must be an adequate gas  supply to the dwelling prior to the commencement of the work. Without prejudice to the  company’s rights where such supply is not laid to enable work to commence, the company  may cancel the contract and shall not have any liability for any costs, loss or damage arising  from such cancellation. In certain circumstances the size of the existing gas rate cannot  always be determined. If a new gas line is required, this will be charged at our standard  hourly rates as set out and will be in addition to the quoted price. 
  9. The prices specified in this agreement do not include the price of removing any dangerous  waste materials such as asbestos found when carrying out the installation. If during the 

execution of the works, asbestos is encountered, the company reserves the right to  withdraw its installation staff immediately until the site is made safe. The cost of removing  asbestos is not included within the price. However, the company upon request of the  customer will provide a cost for removing asbestos and will add this fee to the total quote. 

  1. Where the company needs to connect new equipment to your existing plumbing or  heating system, it will not accept liability for the cost of repairing or replacing parts of your  existing system, which subsequently develops faults. In certain situations, the company may  charge for visits made to your home by the company’s engineer if your system is faulty or  has developed a fault after the installation has been conducted. The company will not  accept liability where your central heating system does not function properly because your  water supply becomes inadequate, or the water pressure becomes invariable. 
  2. Let’s Heat accepts no responsibility for any existing installations that  are present. This relates but not only to any pipework, radiators and radiator valves, heating  valves, pumps, shower pumps, electrical controls and/or bathroom / WC services that might  be affected as a result of a conversion from a tank fed system to a sealed system or from  power flushing of pipework and radiators. This change to a higher pressure rated system  and power flushing can cause leaks in components that Let’s Heat  will not  be liable for. Any cost of repairs for which Let’s Heat are not liable for will  be charged in accordance with our standard company charges. If your system is excessively  full of magnetite and sludge, a further power flush might be required at some point later  (eg. 3 years). Further power flushes will be chargeable at our standard power flush rates as  shown our website. Furthermore, if the buyer has requested that an existing appliance be  re-installed or moved (eg. boiler), Let’s Heat accepts no liability for any  internal leaks or malfunctions of this boiler, as a direct result of this installation. 
  3. The warranty for a boiler and or cylinder will be covered by the manufacturers as agreed  in the quotation. The warranty only applies to the boiler. It does not apply to any existing  parts of the system. All other works carried out by Let’s Heat ltd (parts and  labour) are guaranteed for 12 months. However, any existing components or pipework not  changed are not included within this guarantee. Furthermore, all boilers need to be serviced  annually to remain under warranty. If the warranty becomes void due to the appliance not  being serviced, then Let’s Heat accepts no responsibility for this. We will  contact our clients to remind them to have it serviced, but the responsibility of having it  done lies with the customer. 

12.1. Up to 12 years warranty the length of warranty is dependent on the brand of boiler,  the uptake of an annual service by a Gas Safe registered engineer to maintain the warranty  and other recommendations including filters and power flush. The warranty period will not  be extended even if we repair or replace any product or part. 

12.2. If we replace any component or product, the part or product removed will become our  property. Any claim made under the terms and conditions of the warranty must be made  within the warranty period. 

12.3. Our warranty does not apply to:

– Fuel lines to the product, plugs or cables; 

– Radiators and other space heating equipment, external water, gas and oil  pipelines/services, external electric wiring, external pumps, flue-ways, fire valves, filters,  water and oil storage tanks; 

– Damage caused by theft, tampering, neglect, misuse, accident, fire, flood, explosion,  lightning, storms, frost or other bad weather conditions; 

– Damage caused by the non-observance of the manufacturer’s user instructions; – Damage to the system as a result of scale, sludge or blockage, this is why we strongly  recommend a Power Flush and a lime scale reduction filter at the time of installation; – Any unauthorised adjustments made to the product by a third party; – Any upgrading/improvement work required as a result of legislation, (Health & Safety or  otherwise) or to meet current standards; 

– Boiler de-scaling and chemical cleansing/flushing; 

– Bleeding of oil supply pipelines; 

– Turning on the product and adjusting switches and controls except following an approved  repair under this guarantee; 

– Self-maintenance tasks such as, re-pressurising and resetting the product, bleeding excess  system pressure and thawing frozen condensate pipes/wastes; 

12.4. The warranty only applies to the boiler, it does not apply to other system components  e.g., thermostats, time clocks, motorised valves etc. 

  1. The company accepts no liability for the removal of any carpets, linoleum and special  types of flooring, e.g., tongue and grooved, parquet, hard wood or tiled floors in order to  carry out the installation, accept in circumstances where the company has been negligent. 

We will not accept or reimburse the costs of any third party who undertakes any work  carried on the product or fits parts. 

  1. The company will take all reasonable care to carry out the installation. However, you  accept that the installation including removing or destroying existing fixtures or fittings may  cause damage to your decorations and fittings in your home. This provision does not  exclude the company’s responsibility for damage, which is beyond which is reasonably  commensurate with the installation. It is anticipated that certain areas in your home may  need redecoration following completion of the central heating installation. This will be your  responsibility and is not included in the price. 
  2. Let’s Heat employees and agents are insured against loss or injury  through their negligence. 
  3. The company shall not have any liability for any failure to perform its obligations under  any quotation if it is prevented from doing so by any cause reasonably beyond its control;  including without limitation; adverse weather conditions, fire, accident or war, a failure or  delay attributable to any electricity, water or gas network, the act or omission of any party  for whom the company is not responsible.
  4. The company will not be liable under this agreement for any loss or damage caused by  the company or its employees or agents in circumstances where: 

17.1. There is no breach or illegal duty of care owed to you by the company or by any of the  company’s employees or agents. 

17.2. Such loss of damage is not a reasonably foreseeable result of any such breach. 

17.3. Any increase in loss or damage resulting from breach by you of any term of this  contract. 

  1. The company does not exclude any liability for loss of or damage to property directly  resulting from the company’s breach of the agreement, but the company’s liability for such  loss or damage shall be limited to those losses which are of a foreseeable consequence of  the breach in respect of any one incident or series of incidents whether related or unrelated  in any period of twenty-four months. 
  2. To complete your installation the company will use its authorised employees or agents.  All contractors are approved by the company are qualified and Gas Safe registered and  chosen carefully to carry out high standards or workmanship. 
  3. Company charges – All charges are clearly laid on within our quotation. In situations  when a quotation has not and /or cannot be provided (i.e.: Immediate or Emergency works),  then our normal charges apply and are as follows: £65 + vat per hour for the first 3 hours  and £45 per hour thereafter during normal working hours (evening and weekend prices may  vary). Additional charges will be applied for the supply of any parts and materials as needed  and these will be clearly laid out on the invoice you receive. 
  4. Acceptance of Quotation. Acceptance of quotation can be made by electronic email to  hello@letsheat.co.uk
  5. Where an order includes customised items these items will be non-refundable once the  order is placed with us, and should you cancel your order with us the cost of any custom  items shall still be payable in full. Where a previously accepted order is cancelled with less  than 7 days’ notice we reserve the right to still invoice you for any items that are priced at  £700 or greater. 
  6. Payment is to be made by either credit or debit card, BACS, cheque. 

23.1. Title in the goods will not pass to the Buyer but shall be retained pending payment in  full of the price. Until such time as title passes to the Buyer, the Seller shall have an absolute  authority to re-take, sell or otherwise deal with or dispose of all or any part of the goods in  which title remains vested in them. 

23.2. For the purposes specified above, the Seller or any of their agents or authorised  representatives shall be entitled at any reasonable time during normal working hours to  enter without notice onto any premises where the goods or any part of the goods are  installed, stored or kept or are reasonably believed to be.

23.3. The Seller shall also be entitled to seek an injunction to prevent the Buyer from selling,  transferring or otherwise disposing of the goods. 

  1. For all projects where stage payment terms apply, payment MUST be paid with 7 days of  each stage completion. Failure to do so will instigate legal proceedings. 
  2. In the event of any alleged minor defects the customer shall not be entitled to withhold  more than 5% or £250 (whichever is greater) of the balance due. 
  3. Once the company has corrected the minor defect as outlined in clause 20, the withheld  amount, 5% or £250 must be paid in full. 
  4. Where payments are not made up on the due date as per above clauses, the company  will charge daily interest on late payments at a rate of 8% above the base lending rate of  HSBC. If you paid the deposit of final balance by debit/credit card, cheque or direct debit  and payment is declined, stopped or returned by the bank for any reason, the company will  charge you administration costs (letters and telephone calls made to you and any other  charges incurred). 
  5. You will be sent an invoice for payment within seven days of installation completion.  Failure to make payment within specific time periods as outlined within the quotation  and/or the Terms and Conditions, will instigate legal proceedings to commence. These will  be carried by a registered Legal firm and all proceedings will be governed in accordance with  English Law. 
  6. After delivery of any goods from the company, you will be responsible for their safe  keeping, and you should make sure that you are adequately insured against loss or damage  which may occur to those goods. 
  7. This agreement is personal to you and not transferable to without written authority  from Let’s Heat ltd. 
  8. Finance options. Credit subject to status and affordability. Other finance and payment  options are available. Finance is provided by phoenix financial consultants with whom we  (Let’s Heat) have a commercial relationship, so we are not able / cannot provide independent  advice. phoenix financial consultants are authorised and regulated by the Financial Conduct  Authority. Let’s Heat acts as a credit broker and is authorised and regulated by the Financial  Conduct Authority. You can find out more about the company at https://www.phoenix fc.co.uk Finance options such as the length of duration of repayments are subject to the  amount of deposit paid and its percentage of the total cost of works. 


Following the Company’s acceptance of our order, in accordance with terms above and in  conjunction with the “Cancellation of Contracts made in a Consumers Home or Place of  Work Regulations 2008 you are entitled to a 14-day cooling off period commencing from the 

date of the contract. You have a right to cancel the contract within this period (not if works  have commenced however) and this right can be exercised by delivering, or sending  (including by electronic mail) cancellation notice to Let’s Heat or by email  to hello@letsheat.co.uk ,at any time within the 14 days starting with the day of receipt to  notice in writing of the right to cancel the contract. We will permit you to cancel the  contract by sending the written notice no later than 14 days after the date on which  acceptance of the works took place. If you request cancellation at a later date, then unless  we are in breach of contract, we have the right to refuse or retain all or part of you deposit.